There are indications that "traditional" GR physics at the horizon and usual assumptions of locality cannot provide a consistent description of black holes. The fuzzball paradigm suggests that "traditional" GR physics at the horizon should be relaxed and that string theory provides the right degrees of freedom to have a non-trivial structure at the scale of the horizon. I'll review how this idea has emerged from the analysis of the Strominger-Vafa black hole and its implication for the AdS3/CFT2 duality. For link to the meeting, please email damian.galante@kcl.ac.uk.